In last few months there have been many Samsung Galaxy note 3 users who have complained about black screen and Note 3 going completely dead. Though Samsung haven’t released any official confirmation on this issue but there are many tech experts who are raising this issue and are trying to find the exact solution to this issue. Let us try find more about this issue and what all can be done on order to rectify this issue.
It might be a manufacturing issue that Samsung is not accepting
There is a possibility that it might be a manufacturing defect which Samsung is not accepting. However there is a strong possibility of some malfunction with the power circuit inside the smart phone. Such issues need to be addressed on priority and one of the best ways to solve such issues is to change the charger. Chances are that the problem will be resolved.
There are certain apps that might be causing this issue
If the problem is not getting rectified by using a separate charger then there might be chances that some kind of app is causing this problem. In such case you need to uninstall all the unwanted apps. In order to uninstall apps you need to move to setting and then apps manager. You can uninstall apps one by one in a simple and easy manner. Normally such problem is caused due to installation of Unrecognized apps.
Get the firmware re-checked and reinstalled
One of the best ways to do things is to get the firmware re-checked and then if required get it reinstalled. If you are confident of doing this step by yourself then go ahead otherwise it is good to contact the nearest smart phone vendor who will assist you in checking the firmware.
Apart from all of these above mentioned steps you can also opt for hard reboot. In order to perform this step all you need to do is to press the volume, menu and green calling button at the same time. Keep pressing these buttons for 5 to 10 seconds. Your phone will restart and there are chances that the problem will be solved.
However if any of the above mentioned steps does not work then you need to contact the nearest Samsung authorized service center and send your smart phone to the company for in-depth check up and repairs. There is one more thing that you need to keep into your mind and that is to make sure that all of the important data and files are backed up so that they can be retrieved later.